Refund policy

Something wrong with your order?

If your print arrives damaged, is incorrect or has a quality problem, contact Found Road with your order number and a short description.

Photos of the item and any packaging damage can help us assess the issue. Please get in touch as soon as practical. Keeping the packaging may help with an investigation, but original packaging is not required to exercise your consumer rights.

Your consumer rights

Your purchase is covered by the Australian Consumer Law. Nothing in this policy limits those rights.

For a major product failure, you can choose a refund or replacement. For a minor failure, we will arrange a remedy at no cost within a reasonable time. Any other rights you have under Australian Consumer Law, including applicable compensation rights, continue to apply. Found Road will handle the issue with you.

Returning an item

Contact us before sending an item back so we can provide the correct return instructions. When a fault is confirmed, we cover reasonable return postage costs. Please retain any postage receipts.

Changing your mind

Our wall art is made to order, so we do not offer returns or exchanges solely because you change your mind, choose the wrong size or prefer a different design.

This applies only where the product was correctly supplied and meets the consumer guarantees. It does not limit your rights if an item is faulty, damaged or does not match its description.

Changing or cancelling an order

If you need to change or cancel an order, contact us immediately. We will check its production status and explain what is possible. Changes or cancellations may not be possible once production begins. Your rights under Australian Consumer Law remain unaffected.